Return

If you are unhappy with your bag you can return it to us. Toino Abel does not accept exchanges. If you want to exchange your item by another, please return and place new order.

You can return your TOINO ABEL bag in its unused or original condition within 14 days. All returned bags must be returned in perfect conditions, with all pieces included, merchandising and invoice. Bags with signs of use are not acceptable.

Upon receipt and verification of the bag, the purchase price will be immediately returned to you. We do not refund shipping costs. Return fee is 4 EUR per order.

You can choose from the two following options:

Option 1. We can shedule a pick-up. Import have the following costs and will be discounted on your refundable amount.

 Europe  20 EUR
 Rest of the World*  40 EUR

Option 2. You can return your order with a traceable courier of your choice. Please mind that we do not take responsibility for lost objects dispatched by you. To avoid problems at Portuguese Customs clearly write that it is a RETURN and place a copy of your invoice outside the packaging.

Overseas returns: to avoid problems with customs, always mention very clearly that it is a return and add a copy of your invoice outside the packaging with RETURNING OBJECT written clearly visible. Download Toino Abel’s Return Address

 

Exchange

Toino Abel does not accept exchanges. If you want to exchange your item by another, please return and place new order.