Return

If you are unhappy with your bag you can return it to us. Toino Abel does not accept exchanges. If you want to exchange your item by another, please return and place new order.

You can return your TOINO ABEL bag in its unused or original condition within 14 days. All returned bags must be returned in perfect conditions, with all pieces included, merchandising and invoice. Bags with signs of use are not acceptable.

Upon receipt and verification of the bag, the purchase price will be immediately returned to you. Shipping costs aren’t refund.

Overseas returns: to avoid problems with customs, always mention very clearly that it is a return and add a copy of your invoice outside the packaging with RETURNING OBJECT written clearly visible. Download Toino Abel’s Return Address

NEW: For holidays we have extended our return window. Orders made from November 15 and December 28, 2018 can be returned until January 15, 2019.

 

Exchange

Toino Abel does not accept exchanges. If you want to exchange your item by another, please return and place new order.