If you are unhappy with your bag you can return it to us. Toino Abel does not accept exchanges. If you want to exchange your item by another, please return and place new order.
You can return your TOINO ABEL bag in its unused or original condition within 14 days. All returned bags must be returned in perfect conditions, with all pieces included, merchandising and invoice. Return shipping is paid by buyer (unless the bag was shipped defective). Bags with signs of use are not acceptable.
Upon receipt and verification of the bag, the purchase price (including shipping costs) will be immediately returned to you. This process usually takes less than 1 week.
If the bag was shipped defective please enter in contact with us.
Overseas returns only: to avoid problems with customs, always mention clearly that the shipping reason is a return and add a copy of your invoice outside the packaging with RETURNING OBJECT written clearly visible. Download Toino Abel’s Return Address
Toino Abel does not accept exchanges. If you want to exchange your item by another, please return and place new order.