Returns + Exchanges
If you are not satisfied with your order, items may be returned within 14 days since arrival without providing a reason. This rule does not apply to custom-made items. Items must be returned to us in perfect condition along with invoice and cotton bag. We issue a refund within 14 days of receiving the returned item. We do not refund shipping costs. Returning fee: 4 EUR. Toino Abel does not accept returns from countries outside EU.
How to Return?
You can choose 1 of 2 options:
Option 1: We can pick-up your order at your address. Please let us know your pick-up address, scheduled day, opening hours and phone number. This option has the following cost:
Rest of Europe: 30EUR
Option 2: You can return your order with a trackable courier of your choice to our address.
Toino Abel does not accept exchanges. If you want to exchange your item by another you will have to return and make new order.