Toino Abel aims to preserve, cherish and share this beautiful craft with you. Our baskets are being produced one at a time by skilled hands, using only natural materials like reed and willow in an ecological and sustainable way. Each basket has been manufactured in the same technique throughout generations in a strictly handmade process.
We aim to keep it that way and carry on the tradition.
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account.
The following payments are accepted:
You can pay by Visa, Mastercard and American Express. Payment is debited from your card once you place the order. Bitcoin, Apple Pay, Android Pay, and China’s Alipay are also supported.
We don't support other payment methods at this time.
For other payment methods such as money transfer please go to our Etsy Shop.
Toino Abel offers free delivery on all orders to Portugal and for every additional item everywhere else.
CTT—Normal 1-3 days—Free
CTT—Registado 1 day—4.90 Eur
Envialia—Standard 2—3 days—4.90 Eur
Envialia—Express 1 day—9.90 Eur
DPD—Standard 3—5 days—9.90 Eur
CTT—Priority Mail 3—5 days—19.90 Eur
Kindly note that delivery to rural addresses can result in longer delivery times.
All Spain orders are shipped with Envialia and requires a signature upon delivery. Envialia usually operates between 9am—7pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
All Europe orders are shipped with DPD and requires a signature upon delivery. DPD usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
All product prices are displayed, exclusive of all taxes and duties as well as Portuguese VAT. Orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.
All orders are fully traceable. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
First-Time Order Policy
For security purposes, Toino Abel reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Returns and exchanges
Toino Abel has a 14-day return policy: any unwanted items must be shipped/postmarked within 14 days of receipt. Toino Abel will issue a full refund except original shipping cost. The return shipping fee will not be refunded.
To return items, you must send your order with an trackable courier together with your receipt. Toino Abel is not held responsible for items damaged or lost in transit. Please include a note with your name and invoice number and once we receive your return, your card will be credited for the merchandise amount. We cannot refund shipping charges on return items.
Toino Abel do not exchange by other articles. If you want another size, color or pattern please place a new order.
Rua de Leira 16
Stress no Campo, Lda
Rua de Leiria 16
VAT: PT 513 514 864