Availability and Delivery Period

Our basket bags are available online through this website or on-site at our premises. You can also buy TOINO ABEL bags in a few small boutiques and selected resorts. Find our stockists here.

All bags available on our website are in stock and ready to be shipped. Shipment will be immediately made after the receipt of your payment. Processing time is 1 to 2 business days. If you have a deadline, please let us know on the buyer’s note field at check-out.

Methods of payment

You can pay through Paypal or Stripe. They accept the following cards:

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

We do also accept Apple Pay from customers checking out on a supported device.

If you want to purchase your bag upon visiting the TOINO ABEL premises, payment can only be made in cash.

Cooperations/Press

For press inquiries, sales-related interests, collaborative proposals within the fields of craft, design, architecture, art, music and culture or other requests, please contact hello@toinoabel.com.

Becoming a Stockist

As our production is rather small, our team selects very carefully the shops we sell to throughout the world. If you wish to have our basket bags at your shop, please fill-in our wholesale form.

Guarantee

Your TOINO ABEL basket comes with a two-year guarantee from date of purchase. Naturally, after the guarantee period has expired, TOINO ABEL will remain a reliable contact for everything regarding your bag. TOINO ABEL offers ongoing service and maintenance at fair prices.

Maintenance

Cleaning: Brush gently. Add a few drops of oil* to a cloth and wipe the body and handle gently, avoiding the leather parts. *Any wood hydrating oil, mineral oil or beeswax will do.

Maintenance: Every two months or whenever needed, repeat the steps above.

Storage: Before storing, clean your bag. Keep it in a dry place. If stored in a humid place, mould (fungus) tends to appear. This is normal since it is a natural material. If this happens bring your bag to a dry place and wait 2 to 3 days. Then remove the mould (fungus) by brushing it gently.

Nude leather only: Nude leather was not dyed and will get tanned with sun exposure and over time, very much like our own skin.

Reed is hard to dye and color fixation is still being researched. Prevent color transfer to your clothes by avoiding contact with light colors. The loss of color may be more intense in the first few uses. Slowly the bag stops losing color. Should it stain your clothes, note that it can be easily removed with regular washing.

If well cared for our bags tend to get a charming natural shine with time (patina). Every bag is intrinsically unique due to its handmade nature. Irregularities are normal and part of its aesthetic quality.


Still have questions?

Please feel free to write us. We are available from Monday to Friday from 9:00 to 18:00 (WET/WEST - Lisbon/London).